How Kotak Mahindra Bank is preparing its second line managers for bigger responsibilities

“Transitions are the most vulnerable times for leaders.” Research shows that nearly 40% of managers underperform in their first 18 months of a new role if not adequately supported.

Kotak Mahindra Bank didn’t want to leave that to chance. For its second line managers, the bank partnered with Jombay to design a program that would give them the skills, mindset, and confidence to step into their new roles with impact..

What the journey included:

Focus on key capabilities: The program built capabilities most critical for success as a second line manager at Kotak — including Personal Focus, Stakeholder Focus, Result Focus, Strategic Focus, Perspective Shift, People Shift, and Performance Shift.
Trainings & Interventions: Virtual and In Person Classes packed with tools and simulations, and 2 Group Connects for peer learning and reflection.
Assessments: Post-program evaluations through an Inbox Simulation and a Case-Based Presentation to measure application of learning, with individual reports shared.

The Impact

The program ensured participants could strengthen the capabilities most critical for their transition to a more senior role. With structured post-assessments and reports, they walked away with a clear view of their strengths and development areas, enabling them to step into their roles with greater confidence.

If you too are looking for partners in running a Development Journey for your team, feel free to reach out for a quick chat:)

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