Jombay + Mahindra Holiday - Cracking the code to delivering great vacations
Mahindra Holidays & Resorts India Limited (MHRIL) has built something remarkable - a fast-growing member base of over 250,000 families who holiday across 100+ resorts in India and internationally. Delivering that promise requires exceptional managers who are self-aware, agile, and ready to lead.
Mahindra Holidays & Resorts partnered with Jombay across two key programs to bring structure and clarity to how it develops its Branch & Resort Managers. Jombay stepped in to identify strengths and development areas, and build the capabilities required to deliver excellence across locations and experiences.
Here's how it came together:
- Mapped to what actually matters on the ground: Both programmes were anchored to four core competencies - Ethics, Collaboration, Agility, and Bold - capabilities that directly reflect what it takes to run a high-performing resort in a dynamic hospitality environment.
- A rigorous, multi-tool assessment experience: Participants engaged in a mix of personality insights, critical thinking exercises, business case scenarios, and structured leadership interviews - creating a practical view of how they make decisions, collaborate, and drive outcomes in day-to-day operations.
- Two distinct audiences. One consistent standard: Branch and Resort Managers were assessed through lenses calibrated to their respective roles - ensuring the insights were contextually meaningful, not generic.
- Decisions backed by data, not gut feel: Every participant received an Individual Report. Leadership teams got Stack Rank and Exercise Summary reports - giving them a structured, side-by-side view to guide development conversations and succession planning.
What this enabled
Managers walked away with personalised clarity on their strengths and blind spots, while the organisation gained a consistent framework to make talent decisions with confidence.
In an industry where the guest experience is only as strong as the people delivering it, MHRIL is now better equipped to develop the managers who make that possible.
If you too are looking for partners in running a Development Centre for your team, feel free to reach out for a quick chat:)
